These are one-hour dedicated sessions each quarter where you choose a high-impact topic—such as system health checks, performance optimization, architecture planning, or targeted training. Your specialist delivers actionable recommendations tailored to your environment, helping you prevent issues before they occur.

Premium Support customers get exclusive early access to new releases and features before general availability. This lets you test, provide feedback, and prepare your systems for updates—giving you a competitive advantage and a voice in product development.

Premium Support focuses on optimizing and maintaining your Timextender environment. It does not include custom feature development, support for third-party systems outside Timextender products, or full implementation projects. Think of it as strategic partnership for your existing deployment, not initial setup.

The standard commitment is 12 months to ensure you experience measurable benefits. A 6-month starter option is available for new customers or to align with contract renewals.

Yes, you can upgrade to Premium Support at any time. The 6-month starter option makes it easy to align with your contract renewal or try Premium Support before committing to a full year.

Premium Support customers benefit from a prioritized ticket queue handled by senior specialists who understand your environment. Business-critical issues receive the highest priority, with multiple contact channels (chat, email, screenshare) for immediate access.