Data Processing & GDPR at TimeXtender
Your Data. Our Responsibility.
At TimeXtender, we are committed to protecting your personal data and ensuring compliance with the General Data Protection Regulation (GDPR) and related privacy legislation. This page outlines our approach to data processing, provides access to our Data Processing Agreement (DPA), and links to all relevant privacy and compliance resources.
Data Processing Agreement
Our Commitment to Data Protection
TimeXtender acts as a Data Processor on behalf of our customers (the Data Controllers). We process personal data only as instructed by our customers and in compliance with the GDPR and our Data Processing Agreement (DPA)
Purpose of Processing: We process personal data solely to deliver our SaaS services, such as data management, quality, and master data solutions, as outlined in our Privacy Policy.
Legal Basis: Processing is governed by our DPA, which is activated by your acceptance of the End User License Agreement (EULA).
Duration: Personal data is retained only as long as necessary for service provision or as instructed by our customers.
| Sub-Processor | Link to DPA | Service Provided | Security Measures |
|---|---|---|---|
Microsoft |
Cloud Computing, Cloud storage, Email, Accounting |
Access controls |
|
HubSpot |
Customer Engagement |
Access controls |
|
Zendesk |
Customer support tickets |
Access controls |
|
Gainsight (FKA Insided) |
User Community Engagement |
Access controls |
|
Auth0 by Okta |
User Authentication |
Access controls |
|
Sendgrid by Twilio |
Email |
Access controls |
|
Teachable |
Product Training |
Access controls |
|
Tripletex by Visma |
Accounting |
Access controls |
Security and Compliance
Certifications: For information on our ISO and SOC certifications, visit our Trust Center.
Technical & Organizational Measures: We use industry-standard security controls, including encryption, access management, and regular security assessments.
Data Subject Rights: We support our customers in meeting their obligations regarding data subject rights, including access, rectification, erasure, and portability.
Additional Resources
Privacy Policy: Full details on how we collect, use, and protect your personal data.
Copyrights & Trademarks: Information on intellectual property rights.
Recruitment Data Policy: How we process candidate data.
Security: Details on our security certifications and practices.Contact Information
For any questions or general information requests, please reach out to us at: